FAQ

How do I find a product?
Use the navigation on the left hand side of the site, and/or use the search functionality.

Is this site secure?
Yes, this site has an SSL certificate which is verified against secure third-party agencies. Certifying that this site passes all security and encryption industry standards. No credit card information is stored on the site, and all information is double-checked at our POS.

ETDinc.ca is SSL certified and secured by GeoTrust (a division of VeriSign). All transactions use 128-bit strong encryption to ensure that all of your information is secure during transaction.

For registered users, we securely store your shipping/billing information, so that your future orders do not require you to re-enter this information.

What if I've made a mistake on my purchase, and want to change it or cancel it?
Because all of the transactions are processed at our POS (point of sale), all you have to do is call us at 1-877-475-8344 on the same day of your purchase.

How do I remove a product from my cart?
Click the "View Cart" button in the top right navigation, here you can view any products that you've added to your cart. You can remove the entire order by clicking the "remove button", or you can modify the quantity by changing the quantity number, then clicking "update cart".

I keep getting errors during checkout?
Make sure you have entered all the fields that are marked as "mandatory" and that your credit card information is valid, if the problem persists, please call us, so that we can improve our service to you.

Do i have to re-enter my personal information every time?
For repeat customers, it is best to register on the site so that your information (such as shipping address, but never credit card numbers) is stored for quick retrieval. We do not share this information with anyone, it is simply used to make your next checkout faster.

When you next go to checkout, above the shipping fields you can select from a drop-down your personal profile, which will fill in all the fields for you automatically, except credit card information.

Shipping FAQ

When will my items be shipped out?
Items will be shipped out within 72 hours unless contacted by e-mail.

Which delivery methods do you use?
All items sent to residential, rural and PO Box addresses will delivered by Expedited Mail.

What if I need my items the following day?
Please call our office to discuss Express Shipping options.